We’ve noticed that notification and confirmation emails triggered by form submissions are not being reliably delivered. Some recipients report not receiving the emails at all, while others receive them inconsistently. How can this be fixed?
🔍 Issue Summary
Form submission emails were not consistently reaching recipients.
Confirmation emails were sometimes never received.
✅ What’s Been Fixed
We upgraded the SMTP (outgoing mail) server to include enhanced delivery tracking and reporting.
Our team now monitors email delivery daily and takes corrective action as needed.
These changes have significantly reduced non-delivery reports.
⚠️ Additional Notes
Some confirmation emails fail due to user input errors (e.g., mistyped email addresses). These cannot be corrected on our end.
For guaranteed access to form responses, log into Sitefinity CMS and review submissions directly.
💬 Need Help?
For email troubleshooting or setup support, submit a support ticket.