One of our members is unable to access materials because they’re located in a password-protected section of our website that’s restricted to a specific list. All other members on that list can access the area, but he cannot.
First, verify the contact's role. Open the contact profile.
Click More and select the Associations and Committees tab.
Click on the appropriate hyperlinked association name and Edit.
>>>Change the Role to SSO.
Next, scroll down to check the permission level.
If the permission level exists, click the left arrow to remove it and then click the right arrow to re-add it.
Save. Then check with the user to see if they are now able to access the locked content.
Also see article: AMS List Permissions - Grant Access to a List