When my Web site be invoiced and how can I pay it?
Invoices for Web site hosting are sent annually by email to the primary or designated contact for your Web site and are for the previous year's Web hosting. Thus, invoices sent in 2026 are for 2025 Web hosting.
Payment can be made by check or credit card, and instructions for each are included in the email and on the invoice.
If your Web site went live during the previous year, your first invoice will be only for the months the site was live. For example, if your Web site launched in September 2025, the invoice you receive will be for four (4) months. Future invoices will be for an entire year.
Invoices and Email
The invoice email is sent by the ADA’s NetSuite platform from the email address Do_Not_Reply_NS@ada.org with the name “Calloway Josielen” accompanying it, and it will have a subject of “American Dental Association Invoice INA999999” where 999999 is the invoice number.
Attached to the email message is a PDF file of the invoice. The email body has a “Pay now” button to easily pay online with a credit card.
Please check your spam or other email folders if it is not in your inbox.
If you have questions about your invoice or payment, or did not receive the invoice, submit a support ticket.