Why is the confirmation email failing to send when someone submits the form?
When creating a Form, you can customize the “From sender name”; however, the “From email” field cannot be changed and must remain set to the system default.
For our Forms, the required default “From email” address is admin@tri-admin.com, and this address must be used for all confirmation emails sent to respondents.
1. Click the three dots right of the Save as Draft button
2. Click Title & properties
3. Select Notifications
4. Check Send email to form respondent
5. Click the pencil icon
6. You can customize the email content including the Sender Name, but do not change the Sender Email Address. This must remain as noreply@tri-admin.com. (If you should change this email, when a customer submits a form, the response email will not send.)